If the client area does not let you in, one of the checks below usually finds the reason. Work through them in this order.
1. Are you on the right login page?
The client area login is at domainsonline.co.za/login. You sign in there with the e-mail address and password of your client account.
cPanel and webmail have their own logins and passwords. Your client area password does not work there, and your cPanel or mailbox password does not work in the client area. You can open cPanel from the client area without its password – see Log in to cPanel from the client area.
2. Check the e-mail address
- Use the address you sign in with, not another address of your business. If you were invited to someone else's account, sign in with your own e-mail address – the one the invitation was sent to.
- If you changed your sign-in address recently, use the new one.
- Look for spaces before or after the address, especially if you pasted it.
3. Check the password
- Check that Caps Lock is off.
- Click the eye symbol in the password field to see what you typed.
- If your browser or password manager fills in the password, it may be an old one. Type it yourself once.
- Still not sure? Set a new password: Forgot your password? Set a new one.
4. Too many attempts
After several wrong attempts in a row, the login is blocked for a while to protect your account. Don't keep trying – wait a while, then sign in once with the correct details, or set a new password first.
5. Check your browser
- The client area needs cookies. If you have blocked cookies for domainsonline.co.za, allow them.
- Try a private window, or another browser. If that works, clear the cookies of domainsonline.co.za in your usual browser.
- If you ticked Remember Me on a device, you stay signed in there until you click Log out. Another device needs the password again.
Still no luck?
Send us a message – you don't need to be signed in for that – or call us on 082 412 6556. Tell us the e-mail address you try to sign in with and the message the login page shows. Never send us your password: we will never ask for it.
Related articles
- Sign in and sign out
- Forgot your password? Set a new one
- Change the e-mail address you sign in with
- Spot phishing and fake DomainsOnline e-mails
Need help? Send us a message or call us on 082 412 6556.
