Every hosting service and every domain you have with DomainsOnline has a due date. This article explains when we send the invoice, by when you pay it and what happens at renewal.
The dates on your invoice
- Invoice Date – the day the invoice was created.
- Due Date – the day by which the payment must be in. This is the day your service or domain renews.
From invoice to renewal
- 14 days before the due date we create the renewal invoice and send it to your e-mail address. It also appears in the client area under Billing, and the home page of the client area shows it under Needs attention.
- 7 days before the due date we send a reminder if the invoice is still open.
- You pay the invoice online with PayFast – see Pay an invoice with PayFast.
- After the payment the invoice shows as paid, and the service runs on for the next billing period – for example one more month for a monthly hosting plan. The new due date appears on the service or domain page.
If you don't pay by the due date, the invoice is overdue – see Invoice overdue – what happens?
Hosting and domains renew separately
Your hosting plan and your domain each have their own due date, so you usually get separate renewal invoices for them. A new order is different: the first invoice contains everything you ordered together, for example the hosting plan and the domain.
Domains renew automatically by default: a renewal invoice is created before the expiry date. If you don't want to keep a domain, turn off automatic renewal – see Turn automatic renewal on or off.
Where you see your due dates
- Hosting: under Services – see My services: overview and status.
- Domains: under Domains – see My Domains: overview, expiry dates and status.
- Invoices: under Billing – see View, download and print your invoices (PDF).
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Need help? Open a ticket in the Billing department or call us on 082 412 6556.
