After you register a domain, change its nameservers or edit a DNS record, the change doesn't reach every computer at once. For a while, some people see the new setting and others still the old one. This is called DNS propagation.
Why it takes time
Internet providers, routers and browsers keep a copy of DNS answers for a while so that pages load faster. Every DNS record has a TTL (time to live) in seconds – that is how long others may keep the old answer. You see the TTL of each record in the cPanel Zone Editor. A change of nameservers usually takes longer than a change of a single record, because the registry for the extension also has to pass it on.
What you can check
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Is the domain paid and active? In the client area, click Domains. A new domain is only registered after its invoice is paid. See My Domains: overview, expiry dates and status.
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Are the nameservers right? For hosting with us they must be ns1 to ns4.supercp.com. See Change your domain's nameservers, or Use a domain you have with another provider if the domain is registered elsewhere.
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Is the domain on your hosting? It must be the main domain of your hosting or added in cPanel – see Add another domain or a subdomain.
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Is it only your device? Try another browser, a private window, or your phone on mobile data instead of Wi-Fi. If the site works there, your own device or network still has the old answer – it clears by itself.
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What does our server see? In cPanel, Track DNS (in the Advanced group) looks up a domain's DNS records.
Still not working?
If you have checked all of the above and the site still doesn't work, open a ticket. Tell us the domain name, what you changed and when, and what you see (an error message or a screenshot helps).
Related articles
- Change your domain's nameservers
- Edit DNS records (A, CNAME, MX, TXT)
- Look up who owns a domain (WHOIS)
Need help? Open a ticket or call us on 082 412 6556.
