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Set up e-mail in Outlook

E-mail

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Add your DomainsOnline mailbox to Microsoft Outlook so you can read and send mail on your computer. You need the full e-mail address and the password of the mailbox.

Good to know: these are the settings that cPanel shows for every mailbox under Email Accounts → Connect Devices (see E-mail settings for your devices (IMAP, SMTP, ports)). Use the server name exactly as cPanel shows it under the secure settings: sg1-sr6.supercp.com. If your page shows a different server name, use that one.

The settings you need

  • Username: your full e-mail address, for example info@mallawebstudio.co.za
  • Password: the password of the mailbox (not your client area or cPanel password)
  • Incoming mail (IMAP): sg1-sr6.supercp.com, port 993, encryption SSL/TLS
  • Outgoing mail (SMTP): sg1-sr6.supercp.com, port 465, encryption SSL/TLS, sign-in required

Step by step (Outlook for Windows)

The wording differs a little between Outlook versions. These steps follow Outlook for Microsoft 365, 2021, 2019 and 2016.

  1. Open Outlook and click File, then Add Account.

  2. Type your e-mail address. Click Advanced options, tick Let me set up my account manually and click Connect.

  3. Choose IMAP.

  4. Fill in the server settings:

    1. Incoming mail: Server sg1-sr6.supercp.com, Port 993, Encryption method SSL/TLS.
    2. Outgoing mail: Server sg1-sr6.supercp.com, Port 465, Encryption method SSL/TLS.

    Click Next.

  5. Type the mailbox password and click Connect. When Outlook says the account was added, click Done.

Outlook now downloads your folders. Because IMAP keeps the mail on the server, you see the same messages in webmail and on your phone.

New Outlook and Outlook for Mac

In the new Outlook for Windows and in Outlook for Mac, add the account under the account settings and enter your e-mail address. If Outlook can't find the settings itself, choose IMAP and enter the values from the list above.

IMAP or POP3?

Choose IMAP. Read, deleted and moved messages then stay in step on all your devices. cPanel also offers POP3 (port 995), but POP3 doesn't sync anything back to the server: messages you read in Outlook still show as unread everywhere else.

Something not working?

  • Outlook keeps asking for the password: check that the username is the full e-mail address and that you typed the mailbox password. If you're not sure, set a new one – see Change a mailbox password – and enter it in Outlook.
  • You can receive but not send: open the account settings and check the outgoing server: port 465, SSL/TLS, and that the outgoing server requires sign-in with the same details as the incoming server.
  • A certificate or security warning appears: check that both servers are sg1-sr6.supercp.com (the name cPanel shows under Secure SSL/TLS Settings) and that encryption is set to SSL/TLS.
  • Your messages land in the recipient's spam folder: see E-mails don't arrive or land in spam (SPF, DKIM).

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