Set up e-mail on an iPhone or iPad

Add your DomainsOnline mailbox to the Mail app on your iPhone or iPad. You need the full e-mail address and the password of the mailbox.

The settings you need

• User Name: your full e-mail address, for example info@mallawebstudio.co.za
• Password: the password of the mailbox (not your client area or cPanel password)
• Incoming Mail Server (IMAP): sg1-sr6.supercp.com, port 993, SSL on
• Outgoing Mail Server (SMTP): sg1-sr6.supercp.com, port 465, SSL on, sign-in with the same user name and password

Step by step

The menu names below are from current iOS and iPadOS versions. On older versions, Mail is directly in Settings instead of under Apps.

1. Open Settings, tap Apps, then Mail, then Mail Accounts (or Accounts).

2. Tap Add Account, then Other, then Add Mail Account.

3. Enter your name as it should appear on your e-mails, the full e-mail address, the mailbox password and a description (for example "Work"). Tap Next.

4. Make sure IMAP is selected at the top.

5. Fill in both server sections:

   1. Under Incoming Mail Server: Host Name sg1-sr6.supercp.com, User Name your full e-mail address, Password the mailbox password.
   2. Under Outgoing Mail Server: the same three values again. Don't leave user name and password empty, even if they show as optional – the server only sends mail after you sign in.

6. Tap Next. The device checks the settings. Leave Mail switched on and tap Save.

Open the Mail app: your new mailbox appears in the list of mailboxes. Because IMAP keeps the mail on the server, you see the same messages in webmail and on your computer.

Check the ports if it doesn't connect

Usually the device picks the right ports itself. If the account doesn't work, open the account in the Mail settings and check:

• Under Advanced (incoming): Use SSL on, Server Port 993.
• Under SMTP → the primary server (outgoing): Use SSL on, Authentication Password, Server Port 465.

Other way: a set-up profile from cPanel

The Connect Devices page in cPanel also offers a ready-made set-up file for iOS for iPhone/iPad/iPod and MacOS® Mail.app®. Open cPanel on the iPhone or iPad, go to Email Accounts → Connect Devices for your mailbox and tap IMAP over SSL/TLS in that row. Then install the downloaded profile in Settings and enter the mailbox password when you're asked. If you're not sure, use the manual steps above.

Something not working?

• "Cannot Get Mail" or "The user name or password is incorrect": check that the user name is the full e-mail address. If you're not sure about the password, set a new one – see Change a mailbox password – and enter it on the device.
• You can receive but not send: check the outgoing server: user name and password filled in, SSL on, port 465.
• The mailbox is full: see Mailbox size and storage.

Related articles

• E-mail settings for your devices (IMAP, SMTP, ports)
• Set up e-mail on Android
• Set up e-mail in Outlook
• Read your mail in webmail

Need help? Open a ticket or call us on 082 412 6556.