You have placed an order for hosting or a domain. This is what happens from the invoice to your first login to cPanel.
1. The invoice
Every order creates an invoice. We e-mail you the order confirmation and the invoice, and you find the invoice in the client area under Billing. As long as it is unpaid, the home page of the client area also shows it under Needs attention.
2. Payment with PayFast
When you click the pay button at the end of the checkout, PayFast's secure payment page opens. Our only payment method is Credit Card (PayFast). After paying, you come back to DomainsOnline and see the confirmation of your order.
If you close the PayFast page or the payment does not go through, your order stays in with an unpaid invoice. You can pay it later from the client area – see Pay an invoice with PayFast.
3. Setup
- Hosting: once the invoice is paid, your hosting account is set up automatically. In the client area, under Services, its status changes to Active.
- New domain: we register the domain for you and send you an e-mail when it is done.
- Domain transfer: we start the transfer. For a .co.za domain, the registrant gets an e-mail to approve it. See Transfer a domain to DomainsOnline.
- Your own domain with another provider: point it to our nameservers at your current provider – see Use a domain you have with another provider.
4. The welcome e-mail with your cPanel details
When your hosting is ready, we send you a welcome e-mail with your cPanel login details. Keep it in a safe place. You don't need it every day: you can open cPanel from the client area with one click – see Log in to cPanel from the client area.
5. Build your website
Now you can create your e-mail addresses and build your site. Get your first website online – quick guide shows the next steps.
Something not working?
- No e-mail from us: look in your spam or junk folder. Your invoices are also in the client area under Billing, and the e-mails we sent you under E-mail history – see See the e-mails we have sent you.
- You have paid, but the invoice still shows Unpaid: PayFast reports the payment to us automatically, so reload the page a little later. If it stays unpaid, open a ticket in the Billing department and tell us the invoice number.
- Your new domain doesn't open yet: see Why isn't my domain working yet? (DNS propagation).
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Need help? Open a ticket or call us on 082 412 6556.
