Look at your site's error log

When your website shows an error or a blank page, the web server's error log often says why. cPanel shows the latest entries of it.

Watch the video (44 s, with narration) – or follow the steps below.

Open the error log

1. Log in to cPanel (see Log in to cPanel from the client area). In the section Metrics, click Errors.

2. The page Errors shows the most recent entries, newest first:

   1. Latest web server error log messages – errors of the web server, for example a page that was not found or a script that failed. If there are none, you see No recent web server errors exist for your domain.
   2. Latest suEXEC event log messages – messages about scripts the server ran for your account.
   

How to use it

1. Open the page of your website that shows the error.
2. Open (or reload) the page Errors in cPanel straight afterwards.
3. Look for the entries with the time you opened the page: they often name the file and the line that caused the problem.

If you send us a ticket about an error on your website, copy the matching lines from this page into the ticket. That helps us find the cause quickly.

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Need help? Open a ticket or call us on 082 412 6556.