Change your details and billing address

Your company name, contact details and billing address appear on your invoices. You can change them yourself in the client area at any time.

Watch the video (2 min 0 s, with narration) – or follow the steps below.

Step by step

1. Sign in to the client area, click your initials and name at the top right and choose Account details.

   

2. Under Personal Information, change what you need:

   1. Company Name – the business name for your invoices (optional).
   2. Email Address – the address for invoices, reminders and other account e-mails.
   3. Phone Number – the flag in front of the number sets the country code; for South Africa it shows +27.
   

3. Under Billing Address, change the address that appears on your invoices:

   1. Street address – Address 2 below it is optional.
   2. Postal Code – four digits.
   3. City
   4. Province
   5. Country
   6. Default Billing Contact – who the invoices are addressed to: the account owner, or one of your contacts. To add a contact, see Add contacts (for example a billing contact).
   7. Payment Method – leave it on Use Default (Set Per Order), or choose Credit Card (PayFast). Both lead to PayFast, our only payment option.
   

4. Scroll to the bottom of the page and click Save Changes. Cancel leaves everything as it was.

   

The Email Preferences section on the same page sets which e-mails you receive – see Choose which e-mails you receive.

Something not working?

• The page shows a red message under a field: correct that field and click Save Changes again.
• You left the page without saving: nothing was changed. Open Account details again and make your changes once more.

Related articles

• Change the e-mail address you sign in with
• Add contacts (for example a billing contact)

Need help? Open a ticket or call us on 082 412 6556.